Thirty-two employees representing North American Credit (NACS) and Medical Services of Chattanooga recently earned Quality Assurance continuing education certifications upon completing a comprehensive, hands-on training. The seminar presented by ACA International was held at the newly opened Residence Inn and Conference Center near Hamilton Place.
Participants learned techniques and tools to help evaluate potential challenges and resolve them effectively to achieve greater client satisfaction and vital role of professional quality assurance. ACA International is the world largest trade association for the credit and collection industry. "This level of professional development, reinforces to our employees that we exist to serve our clients fully each day and to provide the best possible level of quality and service," states Dallas S. Bunton, Sr. CEO and Chairman of Medical Services of Chattanooga and NACS, an ACA International certified collection agency.